{"id":9641,"date":"2021-08-26T09:00:30","date_gmt":"2021-08-26T14:00:30","guid":{"rendered":"https:\/\/rocketclicks.com\/?p=9641"},"modified":"2021-08-27T12:29:07","modified_gmt":"2021-08-27T17:29:07","slug":"guide-to-managing-google-business-reviews","status":"publish","type":"post","link":"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/","title":{"rendered":"Managing &#038; Responding to Google My Business (GMB) Reviews"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Google My Business (GMB) is a free <\/span><a href=\"https:\/\/rocketclicks.com\/about-us\/\"><span style=\"font-weight: 400;\">digital marketing<\/span><\/a><span style=\"font-weight: 400;\"> platform that offers companies a chance to hold a two-way conversation with customers. The review and reply feature of GMBhas become a crucial <\/span><a href=\"https:\/\/rocketclicks.com\/seo\/\"><span style=\"font-weight: 400;\">SEO<\/span><\/a><span style=\"font-weight: 400;\"> tool that helps:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Establish credibility\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Build trust<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create lasting relationships with consumers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Generate brand awareness and loyalty\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improve local SEO rankings<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">By leveraging GMB\u00a0 features and strategically responding to reviews, companies can help shape the image of their business in the eyes of both current and future customers (as well as Google itself). Owner responses act as a source of credibility and authority, which encourages customers to patron your business (for the first time or consistently).\u00a0<\/span><\/p>\n<h2 id=\"howToRespond\">How to Respond to a Review<\/h2>\n<p><span style=\"font-weight: 400;\">Responding to Google reviews is pretty simple:<\/span><\/p>\n<p>1. <a href=\"https:\/\/www.google.com\/business\/\"><span style=\"font-weight: 400;\">Log in to your GMB account<\/span><\/a><span style=\"font-weight: 400;\"> and navigate to your listing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">2. Click the \u201cReviews\u201d tab in the sidebar and it will show a list of all your business\u2019s reviews.<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-large wp-image-9642 aligncenter\" src=\"https:\/\/rocketclicks.com\/wp-content\/uploads\/2018\/01\/RC_Reviews-1024x485.png\" alt=\"\" width=\"1024\" height=\"485\" \/><\/p>\n<p>3. Find the review you would like to respond to and simply click the \u201cReply\u201d button. Google\u2019s sorting feature gives you the option to separate reviews you\u2019ve replied to from those you haven\u2019t replied to (yet).<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-9645 aligncenter\" src=\"https:\/\/rocketclicks.com\/wp-content\/uploads\/2018\/01\/RC_Reply.png\" alt=\"\" width=\"853\" height=\"162\" \/><\/p>\n<h2 id=\"basicTips\">Tips for Responding to a Google My Business Review<\/h2>\n<ul>\n<li><strong>Be Positive and Friendly<\/strong> &#8211; Since responding to reviews is essentially holding a conversation with both current and future customers, it is essential to engage with them as if they are currently at your physical business.<\/li>\n<li><strong>Keep it Short and to the Point<\/strong> &#8211; Writing a reply requires the perfect balance of providing substance while avoiding an essay-length message. A good reply addresses the reviewer and what they had to say directly.<\/li>\n<li><strong>Don\u2019t be Robotic<\/strong> &#8211; Avoid using the same response over and over again. Customers are looking for a personal touch, so be authentic and show off your company\u2019s personality! A simple \u201cWe are happy to hear you enjoyed X, Y, and Z. Next time we recommend you try\u2026\u201d is much more appealing and welcoming than a simple \u201cThanks for reviewing us!\u201d or other scripted responses.<\/li>\n<li><strong>Always Thank Reviewers \u2013<\/strong> Since reviewers took the time out of their day to review your business, giving them a simple \u201cthank you\u201d can go a long way in showing your appreciation \u2013 especially for those that left a positive review.<\/li>\n<li><strong>If Possible, Assign the Role to Someone<\/strong> \u2013 Responding to reviews can be time-consuming, so making one person responsible can help make the process more time-efficient. Additionally, designating one or two people to respond to reviews can bring consistency and accountability to your replies.<\/li>\n<li><strong>Respond to Both Positive and Negative Reviews<\/strong> \u2013 Replying to negative reviews is just as important as replying to satisfied customers. While replying to positive reviews helps strengthen a relationship with current customers, replying to negative reviews allows your company to establish a sense of trust with future customers. Not only does it show you care about customers and their feedback, but it also gives you a chance to resolve any accidental issues and, in return, turn a negative experience into a positive one.<\/li>\n<\/ul>\n<h2 id=\"negativeReviews\">How to Handle a Negative Review<\/h2>\n<div style=\"display: block;\">\n<div style=\"float: left; width: 50%;\">\n<p>&nbsp;<\/p>\n<p style=\"border-bottom: 1px solid black; width: 90%;\">Don&#8217;t<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ul style=\"display: block; margin: 0 auto; width: 75%; padding-left: 0px;\">\n<li>Get Personal or Insult<\/li>\n<li>Get Defensive<\/li>\n<\/ul>\n<\/div>\n<div style=\"float: right; width: 50%;\">\n<p>&nbsp;<\/p>\n<p style=\"border-bottom: 1px solid black; width: 90%;\">Do<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ul style=\"display: block; margin: 0 auto; width: 75%; padding-left: 0px;\">\n<li>Take Ownership &amp; Address the Complaint<\/li>\n<li>Thank Them for the Insight<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p style=\"margin-top: 1em;\">First off, take a breath.<\/p>\n<p>Mistakes and bad reviews happen, but how you respond can help frame how other customers view your business. Before responding, take time to think through the potential issue Responding when frustrated or upset can make your reply come off as harsh, even if that\u2019s not your intention.<\/p>\n<p>When beginning to tackle your response, start by taking the high ground and thanking the reviewer, whether you believe the criticism is warranted or not. Ultimately, the reviewer is giving you a point of view you may not have considered and this route just looks better to potential customers.<\/p>\n<p>Next, address the issue head-on and try to take ownership of the complaint. If there is a solution to the reviewer\u2019s problem, let them know you are trying to rectify it. This not only resolves a potentially ugly customer engagement, but it also sends trust signals to future customers. Don\u2019t leave any loose ends for people wondering how issues were resolved.<\/p>\n<p>If the issue does get resolved and the customer is happy with the results, feel free to ask them to edit or remove their review \u2013 and make sure to thank them if they do.<\/p>\n<h2>How to Respond to <em>Fake<\/em> Negative Reviews<\/h2>\n<p>Dealing with negative reviews from people who weren\u2019t actual customers is frustrating &#8211; whether they\u2019re resentful ex-employees (see below for advice on these situations) or they mistook your business for another, you\u2019ll want to respond professionally before you flag the review for removal. The removal process can take a while, so responding to false reviews ensures potential customers understand the context of the situation.<\/p>\n<p>Responding to false negative reviews on GMB requires you to be sympathetic, but stern in your reply. You\u2019ll want to express a certain level of empathy while also establishing the right context for your actual customers.<\/p>\n<h3>Response Example for Negative Review:<\/h3>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-19560 aligncenter\" src=\"https:\/\/rocketclicks.com\/wp-content\/uploads\/Fake-Review-e1630084961657.png\" alt=\"\" width=\"775\" height=\"352\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>In this situation, the business owner addressed the \u201ccustomer\u2019s\u201d concerns by first apologizing for the experience, then expressed that they had no record of business with this person. They then took further steps to reach out and resolve the situation. This displays to potential customers that the business is professional and cares about customer outreach while also providing the real circumstances for the fake review.<\/p>\n<p>At the end of the day, bad reviews can (and will!) happen to anyone. The good news is, they give you an opportunity to identify areas of your business that you may have overlooked. Approaching negative Google reviews with humility will only make your business better as a result.<\/p>\n<h2 id=\"inappropriateReviews\">How to Flag Inappropriate Reviews<\/h2>\n<p>Flagging inappropriate reviews should only be an option when a review violates <a href=\"https:\/\/support.google.com\/contributionpolicy\/answer\/7400114?hl=en&amp;ref_topic=7422769\">Google\u2019s policies on prohibited content<\/a>. This generally includes spam reviews, off-topic reviews, offensive language or material, conflicts of interest, hate speech, and personal information. For a full list visit <a href=\"https:\/\/support.google.com\/local-guides\/answer\/2622994?hl=en\">Google\u2019s full Review Policies here<\/a>.<\/p>\n<p>In order to flag a review, you must go into the reviews tab. Once there, click the three horizontal dots to the right of the review and select \u201cFlag as inappropriate.\u201d<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-9646 aligncenter\" src=\"https:\/\/rocketclicks.com\/wp-content\/uploads\/2018\/01\/RC_Report.png\" alt=\"\" width=\"836\" height=\"144\" \/><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-9647 aligncenter\" src=\"https:\/\/rocketclicks.com\/wp-content\/uploads\/2018\/01\/RC_Flag.png\" alt=\"\" width=\"836\" height=\"143\" \/><\/p>\n<p>From there, you\u2019ll see a popup window with the following suggested reasons for flagging the review as inappropriate:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-19561 aligncenter\" src=\"https:\/\/rocketclicks.com\/wp-content\/uploads\/Review-Popup.png\" alt=\"\" width=\"617\" height=\"533\" srcset=\"https:\/\/rocketclicks.com\/wp-content\/uploads\/Review-Popup.png 617w, https:\/\/rocketclicks.com\/wp-content\/uploads\/Review-Popup-300x259.png 300w\" sizes=\"(max-width: 617px) 100vw, 617px\" \/><\/p>\n<p>Don\u2019t expect inappropriate reviews to be removed immediately. Google Support faces high demand and is highly critical when looking at removal requests.<\/p>\n<p>If after a few days the review hasn\u2019t been addressed, reach out to Google Support regarding taking the review down.<\/p>\n<h2 id=\"formerEmployee\">What to Do If a Previous Employee Left a Review<\/h2>\n<p>Under Google\u2019s conflict of interest policy, \u201cposting negative content about a current or former employment experience\u201d is now a violation. This means negative reviews by ex-employees can now be flagged as inappropriate.<\/p>\n<p>After flagging the message and reaching out to Google My Business Support, it can be helpful to respond to the review publicly. While receiving a negative review from an ex-employee can be frustrating, it is important to remember to avoid getting personal or calling the reviewer out by name. If you choose to respond, make sure you do so in a fair and mature manner. You are still representing your business, even if someone posts a potentially unfair review of your organization, so keep it professional.<\/p>\n<p>Again, it may take time to get a response from support, so be persistent and continue to reach out until the conflict of interest is resolved.<\/p>\n<p>If you\u2019re not into the idea of managing your own GMB, we hear you. <a href=\"https:\/\/rocketclicks.com\/contact\/\">Reach out to us<\/a> to talk about our internet marketing services.<\/p>\n<h6><\/h6>\n<h6><em>This blog post originally appeared on RC&#8217;s website in January 2018. It has been updated by Meghan Calderone according to new GMB best practices. <\/em><\/h6>\n","protected":false},"excerpt":{"rendered":"<p>Mitch Hemm offers guidance on responding to Google My Business reviews, including best practices for help make reviews a huge asset for your business.<\/p>\n","protected":false},"author":70,"featured_media":19563,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"tax_19014":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Managing &amp; Responding to Google My Business (GMB) Reviews | Rocket Clicks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managing &amp; Responding to Google My Business (GMB) Reviews | Rocket Clicks\" \/>\n<meta property=\"og:description\" content=\"Mitch Hemm offers guidance on responding to Google My Business reviews, including best practices for help make reviews a huge asset for your business.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/\" \/>\n<meta property=\"og:site_name\" content=\"Rocket Clicks\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RocketClicks\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-26T14:00:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-27T17:29:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/rocketclicks.com\/wp-content\/uploads\/board-3700116_1920.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Meghan Calderone\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@RocketClicks\" \/>\n<meta name=\"twitter:site\" content=\"@RocketClicks\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Meghan Calderone\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/\"},\"author\":{\"name\":\"Meghan Calderone\",\"@id\":\"https:\/\/rocketclicks.com\/#\/schema\/person\/06fa139902a7b0589782d09b9a5ad3f1\"},\"headline\":\"Managing &#038; Responding to Google My Business (GMB) Reviews\",\"datePublished\":\"2021-08-26T14:00:30+00:00\",\"dateModified\":\"2021-08-27T17:29:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/\"},\"wordCount\":1325,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/rocketclicks.com\/#organization\"},\"articleSection\":[\"Client Education\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/\",\"url\":\"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/\",\"name\":\"Managing & Responding to Google My Business (GMB) Reviews | Rocket Clicks\",\"isPartOf\":{\"@id\":\"https:\/\/rocketclicks.com\/#website\"},\"datePublished\":\"2021-08-26T14:00:30+00:00\",\"dateModified\":\"2021-08-27T17:29:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/rocketclicks.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Managing &#038; Responding to Google My Business (GMB) Reviews\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/rocketclicks.com\/#website\",\"url\":\"https:\/\/rocketclicks.com\/\",\"name\":\"Rocket Clicks\",\"description\":\"Milwaukee Internet Marketing\",\"publisher\":{\"@id\":\"https:\/\/rocketclicks.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/rocketclicks.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/rocketclicks.com\/#organization\",\"name\":\"Rocket Clicks\",\"url\":\"https:\/\/rocketclicks.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/rocketclicks.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/rocketclicks.com\/wp-content\/uploads\/RCHorizontalLogo@025x.png\",\"contentUrl\":\"https:\/\/rocketclicks.com\/wp-content\/uploads\/RCHorizontalLogo@025x.png\",\"width\":817,\"height\":187,\"caption\":\"Rocket Clicks\"},\"image\":{\"@id\":\"https:\/\/rocketclicks.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/RocketClicks\",\"https:\/\/twitter.com\/RocketClicks\",\"https:\/\/www.instagram.com\/rocketclicks\/\",\"https:\/\/www.linkedin.com\/company\/rocket-clicks\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/rocketclicks.com\/#\/schema\/person\/06fa139902a7b0589782d09b9a5ad3f1\",\"name\":\"Meghan Calderone\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/rocketclicks.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/413dff4393c3c4879ea9b84b72b7facb?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/413dff4393c3c4879ea9b84b72b7facb?s=96&d=mm&r=g\",\"caption\":\"Meghan Calderone\"},\"description\":\"Meghan Calderone graduated in 2018 with a B.A in Creative Writing and has been working in the marketing arena with a focus on SEO ever since. When she\u2019s not working on building client success and developing branded narratives, you can find her at poetry slams and bar volleyball leagues throughout Milwaukee.\",\"url\":\"https:\/\/rocketclicks.com\/team-member\/meghan-calderone\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Managing & Responding to Google My Business (GMB) Reviews | Rocket Clicks","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/","og_locale":"en_US","og_type":"article","og_title":"Managing & Responding to Google My Business (GMB) Reviews | Rocket Clicks","og_description":"Mitch Hemm offers guidance on responding to Google My Business reviews, including best practices for help make reviews a huge asset for your business.","og_url":"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/","og_site_name":"Rocket Clicks","article_publisher":"https:\/\/www.facebook.com\/RocketClicks","article_published_time":"2021-08-26T14:00:30+00:00","article_modified_time":"2021-08-27T17:29:07+00:00","og_image":[{"width":1920,"height":1280,"url":"https:\/\/rocketclicks.com\/wp-content\/uploads\/board-3700116_1920.jpg","type":"image\/jpeg"}],"author":"Meghan Calderone","twitter_card":"summary_large_image","twitter_creator":"@RocketClicks","twitter_site":"@RocketClicks","twitter_misc":{"Written by":"Meghan Calderone","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/#article","isPartOf":{"@id":"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/"},"author":{"name":"Meghan Calderone","@id":"https:\/\/rocketclicks.com\/#\/schema\/person\/06fa139902a7b0589782d09b9a5ad3f1"},"headline":"Managing &#038; Responding to Google My Business (GMB) Reviews","datePublished":"2021-08-26T14:00:30+00:00","dateModified":"2021-08-27T17:29:07+00:00","mainEntityOfPage":{"@id":"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/"},"wordCount":1325,"commentCount":0,"publisher":{"@id":"https:\/\/rocketclicks.com\/#organization"},"articleSection":["Client Education"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/","url":"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/","name":"Managing & Responding to Google My Business (GMB) Reviews | Rocket Clicks","isPartOf":{"@id":"https:\/\/rocketclicks.com\/#website"},"datePublished":"2021-08-26T14:00:30+00:00","dateModified":"2021-08-27T17:29:07+00:00","breadcrumb":{"@id":"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/rocketclicks.com\/client-education\/guide-to-managing-google-business-reviews\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/rocketclicks.com\/"},{"@type":"ListItem","position":2,"name":"Managing &#038; Responding to Google My Business (GMB) Reviews"}]},{"@type":"WebSite","@id":"https:\/\/rocketclicks.com\/#website","url":"https:\/\/rocketclicks.com\/","name":"Rocket Clicks","description":"Milwaukee Internet Marketing","publisher":{"@id":"https:\/\/rocketclicks.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/rocketclicks.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/rocketclicks.com\/#organization","name":"Rocket Clicks","url":"https:\/\/rocketclicks.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/rocketclicks.com\/#\/schema\/logo\/image\/","url":"https:\/\/rocketclicks.com\/wp-content\/uploads\/RCHorizontalLogo@025x.png","contentUrl":"https:\/\/rocketclicks.com\/wp-content\/uploads\/RCHorizontalLogo@025x.png","width":817,"height":187,"caption":"Rocket Clicks"},"image":{"@id":"https:\/\/rocketclicks.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/RocketClicks","https:\/\/twitter.com\/RocketClicks","https:\/\/www.instagram.com\/rocketclicks\/","https:\/\/www.linkedin.com\/company\/rocket-clicks"]},{"@type":"Person","@id":"https:\/\/rocketclicks.com\/#\/schema\/person\/06fa139902a7b0589782d09b9a5ad3f1","name":"Meghan Calderone","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/rocketclicks.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/413dff4393c3c4879ea9b84b72b7facb?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/413dff4393c3c4879ea9b84b72b7facb?s=96&d=mm&r=g","caption":"Meghan Calderone"},"description":"Meghan Calderone graduated in 2018 with a B.A in Creative Writing and has been working in the marketing arena with a focus on SEO ever since. When she\u2019s not working on building client success and developing branded narratives, you can find her at poetry slams and bar volleyball leagues throughout Milwaukee.","url":"https:\/\/rocketclicks.com\/team-member\/meghan-calderone\/"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/rocketclicks.com\/wp-json\/wp\/v2\/posts\/9641"}],"collection":[{"href":"https:\/\/rocketclicks.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rocketclicks.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rocketclicks.com\/wp-json\/wp\/v2\/users\/70"}],"replies":[{"embeddable":true,"href":"https:\/\/rocketclicks.com\/wp-json\/wp\/v2\/comments?post=9641"}],"version-history":[{"count":0,"href":"https:\/\/rocketclicks.com\/wp-json\/wp\/v2\/posts\/9641\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rocketclicks.com\/wp-json\/wp\/v2\/media\/19563"}],"wp:attachment":[{"href":"https:\/\/rocketclicks.com\/wp-json\/wp\/v2\/media?parent=9641"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rocketclicks.com\/wp-json\/wp\/v2\/categories?post=9641"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rocketclicks.com\/wp-json\/wp\/v2\/tags?post=9641"},{"taxonomy":"tax_19014","embeddable":true,"href":"https:\/\/rocketclicks.com\/wp-json\/wp\/v2\/tax_19014?post=9641"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}